Hello and Welcome, fellow travelers to Singapore! As you immerse yourself in the wonders of this vibrant city-state, why not optimize your shopping experience and take advantage of the Tourist Refund Scheme (TRS) to save some extra cash? For tourists exploring Singapore’s sunny shores, your purchases may qualify for a refund on the 9% Goods and Services Tax (GST).
In this comprehensive guide, we’ll explore the ins and outs of the TRS scheme, provide step-by-step instructions for claiming your refund, and highlight all the participating shops at Changi Airport where you can enjoy tax-free shopping.
What is the Tourist Refund Scheme?
The Tourist Refund Scheme, overseen by Singapore Customs in partnership with the Inland Revenue Authority of Singapore (IRAS), offers a valuable benefit to international visitors exploring Singapore. This scheme enables you to reclaim the Goods & Services Tax (GST) paid on eligible purchases from participating retailers when departing from Changi International Airport or Seletar Airport.
To qualify for a refund on the 9% GST, your total purchases must amount to at least S$100 (inclusive of GST) from stores displaying the “Tax Free” logo.
To find out more about the qualifying conditions and eligibility criteria for the scheme, please visit the IRAS webpage dedicated to the Tourist Refund Scheme.
Locate Tax-Free Shops at Jewel Changi Airport
The approved Central Refund Counter Operators:
Global Tax Free Pte Ltd
Tel: (+65) 6513 3756 (Weekdays from 9am to 6pm)
Tel: (+65) 6546 5074 (Weekdays after 6pm, Weekends and Public Holiday)
Email: [email protected]
Global Blue Singapore Pte Ltd
Note: Retailers affiliated with this agency display “Global Blue” sign in their shops.
ActionCity
Level 4-Jewel, Store #04-224
Daily, 10:00AM - 10:00PM
Hot toys and avant-garde collectibles
Adidas
Level 2-Jewel, Store #02-246/247
Daily, 10:00AM - 10:00PM
Athletic footwear, apparel & accessories
Apple
Level 2-Jewel, Store #02-234/235/236
Daily, 10:00AM - 10:00PM
iPhone, Mac, Apple Watch, iPad & more
Aroma Truffle
Level 2-Jewel, Store #02-219
Daily, 10:00AM - 10:00PM
Gourmet snacks made from Italian truffles
Bath & Body Works
Level 2-Jewel, Store #02-202
Daily, 10:00AM - 10:00PM
Body Care, Perfumes, & Cologne Products
Beautique by IShopChangi
Level 1-Jewel, Store #01-262
Daily, 10:00AM - 10:00PM
Beauty, Cosmetic, and fragrance brands
Bee Cheng Hiang
Level 1-Jewel, Store #01-226
Daily, 10:00AM - 10:00PM
Barbequed meat & grilled Bakkwa
Bottles & Bottles
Basement Level 2-Jewel, Store #B2-230
Daily, 10:00AM - 10:00PM
Champagne, wines & spirits
Challenger
Basement Level 2-Jewel, Store #B2-214/215/216
Daily, 10:00AM - 10:00PM
Consumer electronics chain
Crocs Inc.
Level 4-Jewel, Store #04-208
Daily, 10:00AM - 10:00PM
Casual footwear
Dyson Demo Store/Service Centre
Level 2-Jewel, Store #02-224/225
Daily, 10:00AM - 10:00PM
Vacuum Cleaner, Hair Dryer
FILA
Level 2-Jewel, Store #02-220-222
Daily, 10:00AM - 10:00PM
Sportswear and Lifestyle Clothing
Foot Locker
Level 2-Jewel, Store #02-254/255
Daily, 10:00AM - 10:00PM
Sneakers & athletic apparels
HANDS
Level 2-Jewel, Store #02-203
Daily, 10:00AM - 10:00PM
Beauty products, stationery, household goods, & Gift wrapping service
Hyggerium
Basement Level 1-Jewel, Store #B1-292
Daily, 10:00AM - 10:00PM
Toys, gifts and accessories
Kate Spade
Level 1-Jewel, Store #01-207
Daily, 10:00AM - 10:00PM
Handbags, clothes, & shoes fashion house
NIKE
Level 2-Jewel, Store #02-232/233
Daily, 10:00AM - 10:00PM
Lifestyle footwear & apparels
OSIM
Basement level 2-Jewel, Store #B2-220
Daily, 10:00AM - 10:00PM
Handheld Massagers & Massage chairs
Oakley
Level 1 -Jewel, Store #01-248
Daily, 10:00AM - 10:00PM
Lifestyle Sunglasses & Eyeglasses
OGAWA A.I.sland
Level 2-Jewel, Store #02-212/213
Daily, 10:00AM - 10:00PM
Massage & wellness products
Onitsuka Tiger
Level 1-Jewel, Store #01-242
Daily, 10:00AM - 10:00PM
Japanese shoes, apparels & accessories
Oysho
Level 1-Jewel, Store #01-249/250/251
Daily, 10:00AM - 10:00PM
Lingerie, Gymwear, Beachwear
PANDORA
Level 1-Jewel, Store #01-238
Daily, 10:00AM - 10:00PM
Women's jewellery
Pokémon Center Singapore
Level 4-Jewel, Store #04-201/202
Daily, 10:00AM - 10:00PM
Original Pokémon merchandise
Samsonite
Level 1-Jewel, Store #01-244/245
Daily, 10:00AM - 10:00PM
Business bags, backpacks, luggage & accessories
Skechers
Level 2-Jewel, Store #02-201
Daily, 10:00AM - 10:00PM
Performance & Lifestyle Shoes
Sparkle
Level 4-Jewel, Store #04-228
Daily, 10:00AM - 10:00PM
Gifts, stationary, & toys
Spectacle Hut Boutique
Level 1-Jewel, Store #01-211/212/213
Daily, 10:00AM - 10:00PM
Designer eyewear brands retail shop
Timberland
Level 2-Jewel, Store #02-240
Daily, 10:00AM - 10:00PM
Outdoor Boots & Apparels
Tong Garden
Level 1-Jewel, Store #01-233
Daily, 10:00AM - 10:00PM
Party snacks, premium nuts, & dry fruits
Urban Revivo
Level 2-Jewel, Store #02-230/231
Daily, 10:00AM - 10:00PM
High street fashion
During the Tax Refund process if you’re feeling hungry try the japanese restaurants listed on singpore-hotline.com.
Claiming your Tax Refund is a breeze with these 3 easy steps
Step 1: Shop at Participating Retailers
Since all refunds (cash or non-cash) are processed by “Global Tax Free Pte Ltd” (the approved Central Refund Counter Operator), not Singapore Customs, you have to shop at its participating stores. We have listed all Tourism Refund Scheme participating shops at Changi Airport just above.
Browse and shop at participating stores proudly displaying the “Tax Free” logo, where you’ll enjoy tax-free shopping. Ensure to present your passport to the retailers to validate your eligibility under the Tourist Refund Scheme.
Upon purchase, the retailer will issue an electronic eTRS transaction along with your passport details. Hold on to your original receipts provided by the retailer until you receive your refund.
Please be aware of certain limitations regarding refunds. These include services such as car rental, and entertainment, along with goods consumed in Singapore, purchased for business purposes, or exported by freight. Additionally, refunds are not applicable to accommodation expenses in hotels, hostels, or similar establishments, and items not presented for inspection.
Step 2: Retrieve
Head to the eTRS self-help kiosks at Changi Airport with your passport, purchased goods, and receipts before checking in your items. For checked-in items, visit the kiosks at the Departure Check-in Hall before Departure Immigration. For hand-carry items, utilize the kiosks at the Departure Transit Lounge after Departure Immigration.
Scan your passport and follow the simple on-screen instructions to process your refund efficiently.
After processing your transaction at the eTRS self-help Kiosk, be sure to read the displayed information carefully. If instructed at the kiosk to present your goods for physical inspection at the Customs Inspection Counter, remember to bring: Purchased items, Original retailer invoice/receipt, Your physical passport, and Boarding pass/confirmed air ticket.
Step 3: Choose Your Refund Method
At the eTRS self-help kiosks in Changi International Airport, you’ll have several convenient refund options available:
- Credit card refund: Approved refund amounts will be credited within 10 days.
- Alipay refund: Enjoy immediate payment for your refund.
- Cash refund: Visit the GST Cash Refund counter in the Departure Transit Lounge after Departure Immigration, along with your passport, for cash refunds.
Cash Refunds above SGD 7,500 are subjected to a GST Cash Refund Administration fee of SGD 100 to SGD 199.
Disclaimer: Please be advised that information provided here is subject to change. For the most up-to-date details on participating shops and refund policies, kindly refer to the official website of the Inland Revenue Authority of Singapore (IRAS) at iras.gov.sg