HONOR SERVICE CENTRE SINGAPORE

If you’re an Honor customer in Singapore seeking repair services, warranty claims, or out-of-warranty replacements, IX Mobile Pte Ltd is the official service partner you can rely on. Conveniently located at Ruby Land Complex, a commercial property at 54 Genting Lane, Singapore 349560 (District 13), the Honor Service Center is situated on Level 4 of the building.

How to Reach the Honor Service Center in Singapore

For a hassle-free visit, customers can take the MRT to nearby stations such as Geylang Bahru MRT (DT24), Potong Pasir MRT (NE10), or Mattar MRT (DT25). From there, it’s just a short walk to the service center. Whether you need a quick fix or a detailed repair, the location ensures easy access for all Honor users.

HONOR SERVICE PARTNER

📍 Genting Lane Service Center
IX Mobile Pte Ltd
54 Genting Lane, Unit 04-01, Block II
Ruby Land Complex, Singapore 349562

🕒 Operating Hours:

  • Monday to Friday: 11:00 AM – 8:00 PM
  • Saturday: 11:00 AM – 3:00 PM
  • Closed: Sundays & Public Holidays

📞 Contact:

Comprehensive Guide to Honor Service Centers in Singapore

Who Handles Honor Warranty Claims in Singapore?

In Singapore, TeleChoice International Limited (TCI) manages warranty claims and after-sales services for Honor products. Known for its expertise in retail and distribution, TCI oversees the full-service needs of Honor devices, including mobile phones, tablets, and wearables.

For devices purchased locally, Honor offers a One year limited local warranty, which covers essential repair and replacement services. All warranty claims and support for these devices are seamlessly handled by TCI, ensuring a smooth customer experience.

What Should I Do If I Receive a Defective Honor Product?

If you’ve received a defective Honor product, don’t worry—Honor Singapore’s local limited warranty has you covered. This warranty provides added protection for Honor products delivered new in their original packaging to the end-user purchaser.

What Does the Honor Warranty Cover?

The warranty specifically covers:

  • Defects in material
  • Design issues
  • Workmanship flaws in the hardware components originally supplied

However, it’s important to note that the warranty does not cover software, consumables, or accessories, even if they’re packaged or sold with the product.

How Do I Claim the Warranty?

To activate your Honor warranty:

  1. Register your product within 60 days of purchase.
  2. Ensure that only the original end-user purchaser makes the claim, as the warranty is non-transferable.
  3. Visit an authorized TCI service center, as only they are equipped to perform warranty services.

With these steps, you can easily address any issues with defective products, ensuring a smooth and hassle-free experience with your Honor device.


What Happens If My Honor Device Malfunctions During the Warranty Period?

If your Honor device experiences a performance issue under normal use during the warranty period, TCI-authorized service technicians will inspect the device and provide free maintenance services, including labor and parts.

Honor Device Warranty Periods in Singapore

The carry-in free maintenance period for Honor devices is as follows:

  1. Honor Mobile Phones & Tablets
    • Device hardware and original battery: 12 months warranty
    • Accessories (e.g., adaptors, cables): 6 months warranty
  2. Honor Wearables (e.g., Smartwatches)
    • Device: 12 months warranty
    • Cables: 6 months warranty

How to Avail Free Honor Repairs or Replacements in Singapore?

To request free repairs or replacements, Honor customers can visit the TCI Authorized Service Center at:
📍 54 Genting Lane, Ruby Land Complex, Level 4
Operating Hours:

  • Monday to Friday: 11:00 AM – 8:00 PM
  • Saturday: 11:00 AM – 3:00 PM

Make sure to bring the following:

  • A copy of the valid Proof of Purchase (POP) such as an invoice or receipt
  • Your malfunctioning device

Tip: Before handing over your device, back up and delete all personal data to ensure privacy.

Is Non-Warranty Repair Available for Honor Devices in Singapore?

Yes! If your device is out of warranty, the Honor service center still provides repair services for issues like:

  • LCD replacements
  • Charging port repairs
  • Damaged camera lens replacements
  • Quick battery drain fixes

To learn more, you can:

Limited Warranty on Replaced Parts for Non-Warranty Repairs

Accessories or spare parts replaced during non-warranty repairs come with a 90-day limited warranty. This warranty starts either:

  • From the collection date at the service center, or
  • From the date the repaired device is returned via post.

Honor devices, from the Magic Series to the Pad Series, are built for performance, but issues like screen damage, battery drain, or software glitches can happen. Thankfully, Singapore’s Genting Lane Service Center offers reliable solutions, ensuring your device stays in top condition with minimal hassle.

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