When it comes to repairing or replacing your Casio product in Singapore, the Casio Service Center is the ultimate destination. Whether you need a battery replacement for your G-Shock watch, a glass replacement for your timepiece, or repair services for Casio musical instruments within the warranty period, this dedicated service center is here to offer its expertise and support.
Exciting news! Casio has recently relocated its Service Center to a new and conveniently situated address at 331 North Bridge Road, Odeon Towers, starting from April 2023. This relocation ensures easier accessibility and enhanced convenience for all Casio customers seeking top-quality service for their products.
In this article, we will explore the various services provided by this watch repair shop in Singapore, including their customer service, frequently asked questions, and maintenance packages.
Casio Service Centre – Casio Singapore Pte. Ltd
The Casio Service Centre, operated by Casio Singapore Pte. Ltd., is situated at 331 North Bridge Road, Level 21- Unit 01 to 06, Odeon Towers, Singapore 188720. The center operates from Monday to Friday, between 9.30 AM and 5.30 PM. You can reach them at (65) 6480 7100 for sales-related inquiries or (65) 6480 7189 for product repair and parts replacement.
Additionally, they provide email support at [email protected], and you can send faxes to 03-7803-6103. The premises welcome walk-in customers, and the center caters to a wide range of Casio products, including watches, calculators, keyboards, digital pianos, data projectors, and digital cameras.
Address: Casio Singapore Pte. Ltd, 331 North Bridge Road, Level 21- Unit 01 to 06, Odeon Towers, Singapore 188720
Working Hours: Opens Monday – Friday: 9.30AM to 5.30PM
Phone Number (Sales): (65) 6480 7100
Repair & Parts Replacement: (65) 6480 7189
WhatsApp: +65 9674 4734
Email Support: [email protected]
Fax: 03-7803-6103
Premises Type: Walk in
Supported Product Categories: Watches, Basic & Scientific Calculators, Keyboard/Digital Piano, Data Projector and Digital Camera etc.
Casio Service Maintenance Packages in Singapore
Customers in Singapore who seek a premium service experience with certified repairs and attractive features such as discounts on battery replacements can choose from Casio’s classic and premium maintenance packages.
| Maintenance Package | Free Services | Discount |
|---|---|---|
| Classic $10 (2 year Validity) | Free Water Resistant 2 times yearly | 10% |
| Premium $20 (2 year Validity) | Free Water Resistant 2 times yearly, Free Gasket Change included, Free 1x General cleaning yearly | 20% |
The premium watch maintenance packages are available only for customers who own G-Shock Gravitymaster series (GWR-B, GPW), Rangeman series (GPR-B), as well as Casio MTG, MRG, and OCW watches. Starting at S$ 99 for standard and from S$130 for full inspections, these packages offer a comprehensive range of services.
To inquire about package availability, please contact Casio’s hotline number. The packages cover various aspects such as Accuracy and Frequency Test for quartz watches, Air Leak & Water Pressure Test, Battery Replacement for Rechargeable or Normal watches, Current Consumption Test, Demagnetism, O-Ring seal replacement for waterproofing, Hand Alignment and Home Position Restoration, Standard Sensor Calibration, Moist accumulation testing in low temperature, and Tough Solar Charging and Battery Testing, among others.
FAQs
No, the Casio Singapore repair outlet remains closed on Saturdays, Sundays, and public holidays.
The Casio service centre at Odeon Towers provides repairs for calculators, musical instruments, projectors, cameras, and watches, and is part of the G-SHOCK and G-SQUAD PRO Warranty Networks.
Casio provides islandwide pickup and delivery for watch repairs in Singapore, costing $38 round trip or $20 one way, for both in- and out-of-warranty cases.
Battery replacement at the Casio Service Centre takes 1–2 days, while retail outlet services are temporarily suspended.
Battery replacement isn’t covered under warranty and charges vary by model. A 10-year battery doesn’t mean a 10-year warranty, and water resistance declines over time—Casio recommends replacing WR gaskets every 18 months.
G-Shock lithium batteries last 2–6 years, depending on usage. Signs like dim displays or low-battery indicators mean it’s time to visit a Casio service centre for replacement.
Here is a list of Casio models with a 10-year battery life that were first released after 2015: Casio WS-1100 series, DW-291 Series, WS-1300 Series, AE-1500 Series, MWD-100 Series, W-737 Series, AE-1400 Series, W-736 Series, and AE-3000 Series.
For offline purchases, bring the stamped international warranty card and Casio Singapore warranty certificate with model, date, and store stamp.
For online purchases (Casio official store or LazMall), bring the unstamped warranty card, Casio Singapore warranty certificate with model and date, plus the delivery confirmation email with order number.
Swiss SAV (Singapore), an ISO-certified centre at 4 Leng Kee Rd, was a Casio repair partner in 2019 and is now an authorized service centre for Gucci, Fendi, and Movado.