Casio Authorised Service Centre

By Ravi

When it comes to repairing or replacing your Casio product in Singapore, the Casio Service Center is the ultimate destination. Whether you need a battery replacement for your G-Shock watch, a glass replacement for your timepiece, or repair services for Casio musical instruments within the warranty period, this dedicated service center is here to offer its expertise and support.

Exciting news! Casio has recently relocated its Service Center to a new and conveniently situated address at 331 North Bridge Road, Odeon Towers, starting from April 2023. This relocation ensures easier accessibility and enhanced convenience for all Casio customers seeking top-quality service for their products. In this article, we will explore the various services provided by this watch repair shop in Singapore, including their customer service, frequently asked questions, and maintenance packages.

Unlocking Casio’s Customer Service Magic: Your Post-Purchase Lifeline

The Casio Service Centre, operated by Casio Singapore Pte. Ltd., is situated at 331 North Bridge Road, Level 21- Unit 01 to 06, Odeon Towers, Singapore 188720. The center operates from Monday to Friday, between 9.30 AM and 5.30 PM. You can reach them at (65) 6480 7100 for sales-related inquiries or (65) 6480 7189 for product repair and parts replacement. Additionally, they provide email support at [email protected], and you can send faxes to 03-7803-6103. The premises welcome walk-in customers, and the center caters to a wide range of Casio products, including watches, calculators, keyboards, digital pianos, data projectors, and digital cameras.

Casio Service Centre – Casio Singapore Pte. Ltd.

Address: 331 North Bridge Road, Level 21- Unit 01 to 06, Odeon Towers, Singapore 188720

Working Hours: Opens Monday – Friday: 9.30AM to 5.30PM

Phone Number (Sales): (65) 6480 7100

Casio Hotline for Repair & Parts Replacement: (65) 6480 7189

WhatsApp: +65 9674 4734

Email Support: [email protected]

Fax: 03-7803-6103

Premises Type: Walk in

Supported Product Categories: Casio Watches, Basic & Scientific Calculators, Keyboard/Digital Piano, Data Projector and Digital camera etc.

Revive and Refresh: Elevate Your Casio Experience with Service Maintenance Packages in Singapore

Customers in Singapore who seek a premium service experience with certified repairs and attractive features such as discounts on battery replacements can choose from Casio’s classic and premium maintenance packages.

Casio Watch Service Maintenance Packages in Singapore
Casio Maintenance PackageFree ServicesRepair Discount
Classic $10
(2 year Validity)
Free Water Resistant 2 times yearly10%
Premium $20
(2 year Validity)
Free Water Resistant 2 times yearly,
Free Gasket Change included,
Free 1x General cleaning yearly
20%

The premium watch maintenance packages are available only for customers who own G-Shock Gravitymaster series (GWR-B, GPW), Rangeman series (GPR-B), as well as Casio MTG, MRG, and OCW watches. Starting at S$ 99 for standard and from S$130 for full inspections, these packages offer a comprehensive range of services.

To inquire about package availability, please contact Casio’s hotline number. The packages cover various aspects such as Accuracy and Frequency Test for quartz watches, Air Leak & Water Pressure Test, Battery Replacement for Rechargeable or Normal watches, Current Consumption Test, Demagnetism, O-Ring seal replacement for waterproofing, Hand Alignment and Home Position Restoration, Standard Sensor Calibration, Moist accumulation testing in low temperature, and Tough Solar Charging and Battery Testing, among others.

Repair Dilemmas? Fear Not! Casio Singapore’s FAQ Guide to the Rescue

How many Casio Service Centers are there in Singapore?

Currently, there is only one Casio service center in Singapore, conveniently located at the Odeon Towers business center. Casio Singapore Pte. Ltd. previously operated offices at Novena Square Tower B and TripleOne Somerset, but those locations have since closed down.

Is Casio Service Centre in Singapore open during holidays?

No, the Casio Singapore repair outlet remains closed on Saturdays, Sundays, and public holidays.

Which devices are repaired at the Casio Service Center in Singapore?

The official Casio service center, located at Odeon Towers Business center, offers repair services for a range of Casio devices, including Casio Calculators, Electronic Musical Instruments, Data Projector, Digital Cameras, and Watches, including Casio smartwatches. It’s worth noting that Casio Singapore Pte. Ltd. is listed in both the G-SHOCK International Warranty Network and the G-SQUAD PRO Warranty Network.

Does Casio provide pickup and delivery repair service in Singapore?

Yes, Casio offers Island wide Pickup and Delivery repair service for both in-warranty and out-of-warranty Casio Watches in Singapore. You can avail this service for a fee of $38 for a round trip or $20 for a one-way trip.

How long will Watch repair or battery change take?

The time it takes to replace the battery varies depending on the channel you send your watch to. At the CASIO Service Centre, battery replacement usually takes 1-2 days. However, please note that battery replacement services at retail outlets are temporarily suspended until further notice.

Is battery replacement covered under warranty?

No, battery replacement is not covered under warranty and is subject to a charge based on the model. Additionally, it’s important to note that even if a watch has a 10-year battery life, it does not imply a 10-year warranty. The water resistance (WR) of a watch cannot be guaranteed indefinitely due to normal wear and tear. Therefore, it is recommended to have the watch’s WR gaskets replaced periodically, preferably every 18 months.

How can I tell if a G-Shock’s battery is running out?

Typically, the lithium battery in G-Shock watches has a lifespan of two to six years, depending on the usage of alarm and backlight features. If you notice signs of a low battery, such as a fading display, dimming numbers on the LCD display even with the backlight on, or a constant low battery sign on G-Shock models equipped with a battery level indicator, it is recommended to visit the Casio service center for a battery replacement.

Which Casio models in Singapore have a 10-year battery life?

Here is a list of Casio models with a 10-year battery life that were first released after 2015: Casio WS-1100 series, DW-291 Series, WS-1300 Series, AE-1500 Series, MWD-100 Series, W-737 Series, AE-1400 Series, W-736 Series, and AE-3000 Series.

What do I need to bring when visiting the Casio Singapore Service Center for repairs?

1) If you purchased your product from offline stores such as G-Shock stores and Casio authorized dealers, please bring the following: the International warranty card with the official store stamp and the Casio Singapore warranty certificate with the model name, purchasing date, and the official store stamp.
2) If you purchased your product from online stores, specifically the Official Casio online store or LazMall Casio flagship Store, please bring the following three documents: the International warranty card (without the official store stamp), the Casio Singapore warranty certificate with the model name and purchasing date information, and a printout copy of the official email confirming the completion of delivery with the order number.

Are there any good independent watch repair shops in Singapore?

Absolutely! There are several excellent options to choose from, but one that stands out is Swiss SAV (Singapore), an ISO Certified Watch Service Center situated at 4 Leng Kee Rd, #01-09 SIS Building. This reputable service center was once a Casio-appointed timepiece repair partner in 2019 and currently holds the distinction of being an Authorized Timepiece Service center for Gucci, Fendi, and Movado.

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